IDEATE
Inclusive Design for Digital Public Services
Championing digital transformation for all
Digital public services are supposed to make life easier for us all – but they often end up excluding people, especially members of marginalised groups. The IDEATE project seeks to address this problem through a collaboration with communities, designers, and the public sector. We focus on digital inclusion, equity, upskilling, and literacy to create better services by matching technology to the needs of the community.
Objective 1: Leadership
Driving citizen-centric digital transformation of public services
Objective 2: Digital
Embracing, adopting, and championing inclusive digital services
Objective 3: People
Working with individuals and communities to design inclusive digital services
Objective 4: Skills
Embedding design methodologies in the public sector and ICT education & digital literacy in communities
Making digital services work for people
- not the other way around
We believe that digital services in the public sector should, first and foremost, serve the public. Taking a human-centred design approach, we work with communities to identify problems with public-facing digital services, imagine a better way, and interface with our public sector collaborators to make that vision a reality.
Design is human centred
Design is collaborative
Design is inclusive
Design challenges assumptions
Our Team
Dr Gearoid O’Suilleabhain
Head of Department, TEL
Roisin Garvey
Learning Technologist
Colin Flaherty
Public Service Transformation Delivery Unit
Marianne Cassidy
Head of Public Service Transformation
Our Partners
The National Challenge Fund was established under the government’s National Recovery and Resilience Plan (NRRP), funded by the EU’s Recovery and Resilience Facility. The fund is coordinated and administered by Science Foundation Ireland.
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